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Email us: hello@dentalcare2u.co.uk
Call/text us: 07352 167011
Visit us: www.dentalcare2u.co.uk
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YOUR FEEDBACK ON THE SERVICES WE PROVIDE IS VERY IMPORTANT TO US. IT HELPS US UNDERSTAND OUR PATIENTS' NEEDS BETTER, AS WELL AS IMPROVE ON WHAT WE DO. WE ENCOURAGE YOU TO LET US KNOW, BOTH THE GOOD AND THE BAD.
IN THE EVENT OF A COMPLAINT, PLEASE CONTACT DC2U DIRECTLY IN WRITING AND WE WILL ACKNOWLEDGE THIS WITHIN 3 WORKING DAYS. WE AIM TO ACHIEVE RESOLUTION WITHIN 10 DAYS.
IF YOU ARE NOT SATISFIED WITH THE OUTCOME, YOU CAN FOLLOW GUIDANCE FROM THE FOLLOWING BODIES:
The Care Quality Commission: The CQC don't get directly involved with complaints made to the practice. They do, however, encourage giving feedback to service providers. To send feedback to the CQC please go to: Telephone: 03000 616161 (Mon to Fri, 8.30am - 5.30pm Excluding Bank Holidays) Website: https://www.cqc.org.uk/give-feedback-on-care
You can also contact the Parliamentary and Health Service Ombudsman if you are unhappy with how the practice, or ICB, has dealt with your complaint.
Telephone: 0345 015 4033
Website: https://www.ombudsman.org.uk
Private: Dental Complaints Service
Telephone: 0208 253 0800 (Mon-Fri, 9am-5pm)
Website: https://dcs.gdc-uk.org/
Gernal Dental Council (GDC)
Telephone: 0854 222 4141 or 0207 887 3800