email us: hello@dentalcare2u.co.uk call/text us: 07352 167011

FAQ's

What is the difference between a Dental Therapist and a Dentist?

Dental Therapist's are trained at Dental School for up to 3 years, alongide the Dentists who train for up to 5 years. Both must be fully qualified, GDC registered, indemnified and complete compulsory training updates in order to practise in the U.K. There are over 7,000 GDC registered Dental Therapists in the U.K! Our Dental Therapist can see all patients directly, without them seeing a Dentist beforehand.

A Dental Therapist's skills mix (or, Scope of Practice) is limited to:

Dental examinations, giving oral health advice, setting recalls, taking and interpretting radiographs, diagnosing gum disease and tooth decay, identifying oral anomalies, oral cancer screening, referring to other clinicians, placing fillings, restoring teeth for improved aesthetics, hygienist and periodontal treatments, extracting baby teeth, placing crowns on baby teeth, administering local anaesthetics, taking impressions, carrying out tooth whitening (under prescription of a Dentist), and providing sports mouth guards.

What a Therapist can't do - but a Dentist can - is carry out root canal treatments, place crowns, bridges, dentures and implants, extract adult teeth, carry out oral surgery, diagnose more complex dental condition, prescribe medications such as antibiotics, provide orthodontics and supply medical devices for TMD and grinding.

Can I see a Dental Therapist instead of a Dentist?

Absolutely! The Therapist will be able to see you for essential routine dental care such as check-ups, hygienist treatments, fillings, etc. However, if they notice something more complicated that requires a Dentist, they will make you aware of this and possibly offer a referral or recommendation, much like the triage system in other healthcare services.

Where, and how, do you provide mobile dental appointments?

We are based in Salisbury, Wiltshire and use a location-based Service Schedule, where we release appoitments on a 3-monthly schedule for each area. This enables us to reduce time spent travelling and subsequent transport cost, maximising our service capability. As our service grows, so will our location radius.

We can still provide appointments outside of the Service Schedule, however this will carry a 'Travel & Transport Charge'. If you would like to register for our Service Schedule email notifications, you can do so .

I need to book an appintment for someone who is bed-bound, can you help?

This is exactly what we're here for! As long we can safely see and reach into their mouth, while keeping ourselves unharmed, we will do our best to provide the dental care that's needed. Whether that's in their bed or favourite chair.

How do you do Mobile Dentistry?

We have a portable dental unit (scaler, drill, suction), a foldable dental chair, a small hand-held X-ray machine, cloud-based clinical record software and the DC2U van! We also have a sterilisation facility where we go to clean, package, store and maintain all of our equipment and instruments. This is set up just like the ones inside a dental practice and we follow all the same regulated procedures.

We load up the van for each session and travel to our patients, where we provide a professional, caring and safe service. Then we reload our kit, and head on to our next appointment. We return to the sterlisation facility as needed throughout the day, and again at then end of each session. .

YOUR FEEDBACK ON THE SERVICES WE PROVIDE IS VERY IMPORTANT TO US. IT HELPS US UNDERSTAND OUR PATIENTS' NEEDS BETTER, AS WELL AS IMPROVE ON WHAT WE DO.

WE ENCOURAGE YOU TO LET US KNOW, BOTH THE GOOD AND THE BAD.

IN THE EVENT OF A COMPLAINT, PLEASE CONTACT DC2U DIRECTLY IN WRITING AND WE WILL ACKNOWLEDGE THIS WITHIN 3 WORKING DAYS. WE AIM TO ACHIEVE RESOLUTION WITHIN 10 DAYS.

IF YOU ARE NOT SATISFIED WITH THE OUTCOME, YOU CAN FOLLOW GUIDANCE FROM THE FOLLOWING BODIES:

The Care Quality Commission: The CQC don't get directly involved with complaints made to the practice. They do, however, encourage giving feedback to service providers. To send feedback to the CQC please go to: Telephone: 03000 616161 (Mon to Fri, 8.30am - 5.30pm Excluding Bank Holidays) Website: https://www.cqc.org.uk/give-feedback-on-care

You can also contact the Parliamentary and Health Service Ombudsman if you are unhappy with how the practice, or ICB, has dealt with your complaint.

Telephone: 0345 015 4033

Website: https://www.ombudsman.org.uk

Private: Dental Complaints Service

Telephone: 0208 253 0800 (Mon-Fri, 9am-5pm)

Website: https://dcs.gdc-uk.org/

Gernal Dental Council (GDC)

Telephone: 0854 222 4141 or 0207 887 3800

Website: https://contactus.gdc-uk.org/Complaint/Process/13

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